West Quay Medical Centre
BC
Beck C. 3 years ago • From Google
Bad
This medical practice has traditionally been excellent, but what value is there if patients can't reach them? I now understand that Westquay is effectively unavailable to me, which is deeply concerning. We seldom require their services, but current challenges seem insurmountable. Attempting to book appointments through their designated method results in responses like "we're not taking calls" or "we'll only speak to you in urgent situations". While the receptionists appear challenging, I recognize it's not truly their personal fault. The overall atmosphere at Westquay feels like one of crisis, impenetrability, and overwhelming demand. It's evident that the staff themselves are exhausted by the current circumstances. Previously, I found them commendable, but since the pandemic, they've transformed into an impenetrable fortress. Consequently, I've been compelled to seek medical guidance through private consultations, pharmacies, emergency departments, and even leveraging connections with medical professionals. I'm hesitant to self-diagnose, which seems to be their implied preference, and frankly, there's no impression that they genuinely care about patient welfare anymore. One is left wondering about their fundamental purpose.
Sarah I.