DS

Dee S. 3 years ago • From Google

Rating

Bad

Frustrating healthcare experience for disabled patient

After a recent road traffic collision, paramedics advised me to follow up with my GP. I spent days attempting to contact the practice, repeatedly trapped in the queuing system and disconnected. Eventually, I was informed no appointments were available, but a medication review was scheduled for a week later. I awaited the review call and discovered through the app that an attempt had been made, but my phone was apparently busy, resulting in an automated voicemail. When I contacted the surgery, they explained the doctor was calling from a private number. I clarified that my phone blocks withheld numbers, a setting recommended by police due to previous harassment. The staff offered another appointment, likely still from a blocked number, or a face-to-face meeting. I explained my disability and lack of transport post-accident prevented me from visiting the surgery or using alternative transportation. I requested a home visit, but the receptionist bizarrely asked if I was housebound, despite my earlier explanation. She then accused me of creating obstacles by refusing in-surgery or blocked number consultations. How can a disabled person be blamed for such limitations? In my past role as a GP receptionist, such unprofessional communication would have warranted disciplinary action. Consequently, I'm left without proper pain management, medical assessment, or PTSD support!

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