Parkside Medical Centre
Dee S. 3 years ago • From Google
Bad
Frustrating healthcare experience for disabled patient
After a recent road traffic collision, paramedics advised me to follow up with my GP. I spent days attempting to contact the practice, repeatedly trapped in the queuing system and disconnected. Eventually, I was informed no appointments were available, but a medication review was scheduled for a week later. I awaited the review call and discovered through the app that an attempt had been made, but my phone was apparently busy, resulting in an automated voicemail. When I contacted the surgery, they explained the doctor was calling from a private number. I clarified that my phone blocks withheld numbers, a setting recommended by police due to previous harassment. The staff offered another appointment, likely still from a blocked number, or a face-to-face meeting. I explained my disability and lack of transport post-accident prevented me from visiting the surgery or using alternative transportation. I requested a home visit, but the receptionist bizarrely asked if I was housebound, despite my earlier explanation. She then accused me of creating obstacles by refusing in-surgery or blocked number consultations. How can a disabled person be blamed for such limitations? In my past role as a GP receptionist, such unprofessional communication would have warranted disciplinary action. Consequently, I'm left without proper pain management, medical assessment, or PTSD support!
I'm puzzled by the negative feedback this practice has received. My personal experience has been outstanding. The physicians, nurse practitioner, and front desk personnel are truly exceptional...
Parkside Medical Centre
Thomas J.
Relocated to Bulwell and was compelled to transfer my medical practice. Unfortunately, my experience has been deeply unpleasant. The reception staff are discourteous, and regardless of your efforts,..
Parkside Medical Centre
Elettra A.
I've been a patient at this clinic for four years now, and the staff consistently demonstrates exceptional kindness. They are thoroughly professional, well-prepared, and impressively responsive..
Parkside Medical Centre
liz d.
I submitted my prescription request on Monday, and as of Thursday, it remains unprocessed. When I inquired, I was informed that the doctor hasn't even reviewed it yet. This is completely..
Parkside Medical Centre
Kingsley K.
Absolutely appalling customer service over the phone. The representative was completely unhelpful, dodging my inquiries and abruptly transferring me without explanation, which resulted in my call..
Parkside Medical Centre
Shawana W.
Spent nearly two hours on hold during morning hours, only to be told no appointments are open. The front desk staff behave as if they're medical professionals, interrogating me with unnecessary..
Parkside Medical Centre
ididaninternet i.
The staff were incredibly discourteous. Upon arriving to check in for my appointment, I found the employees engrossed in a phone call, and when finished, all three avoided making any eye contact. A..
Parkside Medical Centre
Jade F.
The front desk personnel are incredibly discourteous and uncooperative, demonstrating a complete lack of knowledge and fabricating information just to end phone conversations quickly. I've never..
Parkside Medical Centre
dave g.
Consulted with a practice nurse who seemed unsure about my condition. Ultimately, I received absolutely no assistance. These nurses lack the comprehensive expertise of doctors and appear limited in..
Parkside Medical Centre
Phil N.
I've been interacting with this practice since mid-2019, and every single encounter has been outstanding. Their staff is warm, quick, and incredibly competent. I'm completely baffled by the negative..
Parkside Medical Centre
Saira S.
I recognize the challenging nature of working at a medical practice, particularly when handling patient inquiries. I always approach interactions with courtesy and understanding. Today, I only..
Parkside Medical Centre
Dee S.
After a recent road traffic collision, paramedics advised me to follow up with my GP. I spent days attempting to contact the practice, repeatedly trapped in the queuing system and disconnected...
Parkside Medical Centre
Rafaela M.
Today I called to get details about the flu shot, and Ms. Julie was incredibly supportive. She followed through on her commitment, returning my call a second time to ensure my child's situation was..
Parkside Medical Centre
Callum L.
Good doctors, that's the only positive thing I can say. ESCALATE TO ICB Trying to reach them in the morning is an absolute nightmare - it's been 1 hour and 17 minutes since they opened, and I've..
Parkside Medical Centre
Jurij A.
Even if you have a scheduled visit, prepare yourself to spend over 45 minutes waiting in line.
Parkside Medical Centre
Noel C.
These medical professionals are utterly incompetent, and if the rating system permitted, I would assign them the lowest possible score. Their conduct is reprehensible, and they should face serious..
Parkside Medical Centre
Sarah J.
After enduring months of suffering due to Dr Deolkar discontinuing my medication because of practice cost constraints, I finally managed to reinstate the medication with help from a Circle..
Parkside Medical Centre
Michael F.
Top Surgery. Exceptional experience from the start, with courteous and competent staff. My only disappointment is not having switched to Parkside sooner, after tolerating my previous medical..
Parkside Medical Centre
Glenn D.
Forwarded my medication request to my former pharmacy where I was previously registered. They claimed the error was mine and insisted I must pick up the prescription in person. This contradicts my..
Parkside Medical Centre
Tristan (.
I examined the feedback across various platforms, including the official NHS site and the CQC report. While scheduling a same-day consultation can be challenging, this is a common issue across..
Parkside Medical Centre
Gowry G.