JC

Jan C. 2 years ago • From Google

Rating

Bad

Frustrating healthcare experience leaves patient feeling helpless

Following his high blood pressure diagnosis, my husband's physician requested a follow-up in two weeks to evaluate his medication's effectiveness. However, when he attempted to schedule this crucial appointment, the receptionist blocked his access and refused to help. Resorting to an electronic consultation, he eventually received a delayed response a week after the intended timeframe. Consequently, he's now facing a medication shortage stemming from the initial "wait and observe" medical guidance. When he tried to obtain more medication, he received an email stating they won't handle repeat prescriptions electronically. Given that calling the receptionist previously caused extreme anxiety and elevated his blood pressure, he was left with seemingly no viable options for addressing his health needs.

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