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Jayne S. one year ago • From Google

Rating

Average

Frustrating healthcare experience with endless bureaucratic hurdles

I've been a patient at this practice my entire life, but over the past year, the quality of care has drastically deteriorated. Securing a doctor's appointment has become nearly impossible, and the recent process for obtaining repeat prescriptions was absurdly complicated. I was driven to the point of purchasing medication from Spain! I endured three separate telephone consultations with different nurses for medication reviews. Even the nurses seemed bewildered by the convoluted procedure. When I attempted to seek clarification from the receptionists, they simply insisted these steps were essential. Moreover, if you're employed full-time and need an appointment after 4pm, you'll be treated as though you're making unreasonable demands.

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