CK

Celia K. one year ago • From Google

Rating

Bad

Frustrating healthcare experience with endless delays

I've been a patient at this medical practice for an extended period and typically found their service satisfactory. However, my recent experience has been deeply frustrating. Five weeks ago, I experienced severe knee pain, and after a phone consultation, a doctor recommended an X-ray. The process was painfully slow - over a week to schedule the X-ray at Christchurch Hospital, followed by a three-week wait for results. Throughout this time, I've endured constant pain, with limited mobility, only to be informed that I must wait another four weeks for a doctor's consultation about my X-rays. My options are now reduced to either paying substantial private medical fees or continuing to suffer. The healthcare system here is unacceptable, with their morning appointment booking process being particularly ineffective. Patients are instructed to call at 8am, only to discover all slots for the day have already been filled. An update: After lodging a complaint, I was told a response would take 28 days. Unsurprisingly, they haven't even bothered to reply. As a result, I've decided to switch to another medical practice entirely.

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