Church Street Practice
Kelly-willow C. 3 years ago • From Google
Bad
Frustrating healthcare experience with endless waiting
Two hours on hold with no customer support in sight, and the situation is completely unacceptable. This practice used to be top-notch, but post-COVID, securing a doctor's appointment has become a nightmare. Now, patients are forced to divulge personal medical details to a receptionist, who then decides whether their condition merits an actual consultation with a physician.
They apparently believe that after submitting a telephone appointment request, I should spend the next 2-4 weeks passively waiting for their call. Despite providing a specific time and date, they..
Church Street Practice
Helen D.
I was thoroughly impressed by the exceptional service I experienced on 20/03/24. After initiating my call at 8:32am, I received a prompt callback at 9:12am. When I explained my concern to the..
Church Street Practice
Neil K.
I've been receiving medical care at Church St for close to three decades. The general practitioners, nursing team, and front desk personnel are truly top-notch.
Church Street Practice
Em I.
I've tried calling this medical practice multiple times, and each attempt has been frustrating. Every time I dial, the phone rings endlessly without anyone picking up. In my most recent attempt, I..
Church Street Practice
Arthur G.
Wetsite's functionality has completely deteriorated. It's impossible to navigate, their customer service phone lines are perpetually unattended, and email inquiries vanish into a black hole. The..
Church Street Practice
AnneandBob L.
Despite the lengthy 20-minute wait to get through on the phone, I was pleasantly surprised when a nurse contacted me within 40 minutes and was able to provide a prescription for antibiotics.
Church Street Practice
Pavel S.
Absolutely terrible service - no one seems capable of answering the phone when it rings. I've attempted multiple calls, and each time my calls went unanswered.
Church Street Practice
Olaru M.
I consistently struggle to reach them when necessary! Their online platform is unreliable, frequently preventing actual appointment scheduling, and whenever I attempt a phone call, they're either..
Church Street Practice
Emma W.
This practice was once exceptional, but has drastically deteriorated. The e-consult system demands you be tethered to a computer from 8 am, with an extremely narrow window that closes if missed -..
Church Street Practice
Maria C.
I find myself utterly disappointed with this medical practice. Their consultation booking system is completely non-functional, telephone wait times are excessingly long, and physicians are..
Church Street Practice
Sophie B.
The entire process was incredibly smooth and quick. I reached out to schedule a consultation, and within a mere 10 minutes, I had an appointment confirmed. The staff at the medical facility were..
Church Street Practice
angie s.
Every interaction I've had with this medical office has been top-notch, with physicians and personnel who are consistently supportive and accommodating. I would gladly endorse this practice to..
Church Street Practice
Paul B.
When you manage to secure a scheduling slot.
Church Street Practice
Barbara L.
Grateful for an excellent surgical procedure. The staff consistently demonstrates a commitment to providing assistance with professionalism and efficiency. Continue maintaining this high standard of..
Church Street Practice
Sarah W.
The medical professionals I've selected are absolutely exceptional! :)
Church Street Practice
Emily M.
This medical practice used to be excellent, but its quality has significantly declined since the pandemic. I've been attempting to schedule an appointment for my child for a fortnight now...
Church Street Practice
Martin B.
I reached out at 10:20 AM regarding an urgent medical matter and was assured a clinician would contact me within 1-2 hours. By 2:30 PM, I had heard nothing, so I called back after enduring a..
Church Street Practice
Mubtasar M.
I would award this medical practice a perfect rating for multiple compelling reasons. Despite the widely recognized challenges confronting the National Health Service, my interactions at Church..
Church Street Practice
Beverley B.
I want to express my deepest gratitude to Doctor Vineet Joshi for his prompt assistance in adjusting my medication. His quick and responsive approach was truly exceptional, and I am immensely..
Church Street Practice
Mashlet R.
Throughout the challenging times of COVID-19, this place consistently delivered top-notch customer support and maintained their high standards of care.
Church Street Practice
Skeleton_Wolf S.