Living Well Partnership - West End Surgery

My encounters have always been disappointing. I'll never erase the memory of entering the reception area with my 8-week-old infant, overwhelmed with despair and suicidal thoughts. Their response was..

I must express that this was truly the most exceptional surgical experience I've ever had... (and I speak from professional background in healthcare). The reception team demonstrates remarkable..

The quality of this medical practice has drastically deteriorated. It feels more like navigating a nightmare than a healthcare partnership. I'm perplexed by their e-consultation approach, which..

Throughout our decade-long relationship with this medical practice, interrupted by a move but now reunited, we've consistently experienced exceptional care. I can genuinely affirm that we've never..

Finally secured a doctor's appointment after an excruciatingly long 8-week wait for my rash and ear issues, only to be told my ears have wax and Specsavers could remove it for a "small" fee.....

Waited 10 hours for a return call, and now the office is shut. Absolutely appalling customer service. The era of easily accessing pediatric care seems to be over. Called early morning at 8:03 and by..

The medical team here goes above and beyond, with incredibly welcoming personnel who are always ready to help and make you feel completely at ease.

Hands down, the most outstanding blood test encounter I've had this morning at west end surgery, and I've undergone numerous tests over the years!! Getting blood drawn from me is typically a..

I met with the respiratory nurse today, and her compassionate approach immediately helped calm my nerves regarding my recent respiratory challenges. She was incredibly supportive, providing clear..

As a double leg amputee, I've been struggling with a poorly fitted catheter for the past 18 months, causing severe urine burns across my stumps. I've repeatedly raised this issue with doctors and..

After relocating to the area, I was forced to switch to this medical practice, and it has been utterly disappointing. My 6-month-old consistently fails to receive proper GP attention, with their..

My spouse has been stuck on hold for nearly an hour. Initially, the automated system indicated he was third in line. How is it possible to remain at position three and still endure such an extended..

Steer clear. The physicians are passable - assuming you can actually secure an appointment - but it's been an extended period since I've managed to see a doctor, and I've ultimately abandoned hope...

Unable to gain access as will not accept phone number - sums this practice up - make everything as difficult as possible and hope the problem - sorry patient - will go away.

The administrative staff show a complete lack of empathy and understanding, with the sole exception of the one friendly individual at the reception desk. The rest of the team comes across as..

Prescription refill took an excruciating 10 days, with absolutely zero opportunity to consult a physician during this time.

I have consistently had positive experiences at this surgery - the Doctors and Nurses have always been exceptional (despite the brief consultation time), and I cannot criticize them. Dr Rodriguez,..

Upon submitting my Anima, I was contacted by the Care coordinator team, and Sarah was exceptionally cordial, warm, and supportive. She efficiently arranged all required appointments. The attending..

Complete disaster, it's impossible to make contact and when you're waiting at the clinic, the phone just keeps ringing with no response. I'm definitely switching healthcare providers immediately.

I delayed reaching out until later in the day, which resulted in a lengthy 25-minute wait (during the Covid 2nd wave period), but was pleasantly surprised by the professional and compassionate..