Newsome Surgery

Excellent Clinic Securing an appointment can be a challenge, but I find the online system to be quite straightforward and hassle-free. The reception team is consistently friendly and..

Sympathize deeply with the folks living in Newsome who must endure the struggle of dealing with an absolutely dreadful front desk team just to access this facility

Attempted to contact the service twice via email seeking help, yet received absolutely no response. Despite being unwell, I'm now compelled to physically go in tomorrow morning to schedule my..

I have been associated with the Practice since 1985 and have experienced numerous positive interactions throughout my time here. Following Dr. Hamid's retirement, whom I recall from his early days..

The establishment is managed very poorly. The reception personnel frequently display rudeness, there is a lack of effective communication, and the appointment scheduling system operates at an..

These medical professionals are absolutely the worst I've encountered. I strongly advise against seeking treatment here under any circumstances. You would be far better off finding care at a..

I waited through 26 rings before the voicemail system finally accepted my call. Following that, I spent an exasperating 40 minutes listening to a recording telling me they were aware of my wait,..

Because my taxi arrived behind schedule, I was 7 minutes past my appointed time for a blood test, and as a result, I was denied service, despite the fact that patients routinely wait over 10 minutes..

Completely unacceptable, the front desk staff were the most discourteous and inconsiderate individuals I've ever encountered. It's truly revolting how unprofessional they were. They desperately need..

Terrible customer service - impossible to schedule a visit even after waiting nearly a week, and the employees are completely unhelpful and disrespectful

Absolutely terrible. The employees are discourteous and frequently ignore incoming calls. This is a perfect example of declining customer service standards.

Despite being satisfied with the medical practice's service, I believe there's room for improvement regarding the timing. The current schedule leaves patients waiting outdoors, exposed to various..

A physician at this medical practice has abruptly discontinued critical pain management for a patient suffering from severe Myalgic Encephalomyelitis, leaving her in a dire condition. This careless..

Absolutely appalling service. I accompanied my brother to a dementia consultation and we followed the check-in procedure on the screen, then waited patiently. When I inquired at the front desk about..

Attempting to connect via telephone today was an exercise in frustration. The experience was enough to make my blood pressure skyrocket. Repeatedly getting disconnected and forced to redial was..

My elderly mother (85) had a fall at home. She was hurt, in pain and disorientated. She walked half a mile up a 1:3 hill to the surgery and was turned away by staff because she “didn’t have an..

Completely unworthy of any rating - the personnel are incredibly unhelpful, you can no longer schedule appointments directly at the medical center, and it's nearly impossible to reach anyone by..

I've attempted to call Newsome Surgery 51 times today, and the phone line remains constantly engaged. This is absolutely ridiculous. It's now 10:47, and I still can't get through.

Absolutely the worst medical practice I've ever encountered!!!! They instruct you to call at 8:30am, but getting through is impossible. After making over 30 futile attempts, you finally connect,..

My 85-year-old mother experienced a fall at our residence. Despite being in pain and feeling disoriented, she made the difficult journey of half a mile to the clinic, only to be refused treatment on..