Mount Pleasant Medical Centre

Can't get through on the phone No booking slots when you call Website booking system also shows zero availability Hearing the same complaints from others repeatedly. Quality of service has..

Still avoiding in-person consultations despite widespread reopening, even NHS hospitals are operational. Instead, I'm forced to remain tethered to my phone all afternoon and evening, unable to move..

Utterly appalling. My elderly mother, who's approaching 70, had been persistently calling the medical practice, poor dear was bewildered by their prolonged response time. They desperately require..

I rarely take the time to write reviews, but today's interaction compelled me to do so. The representative I spoke with on 30.9.20 was exceptionally warm, considerate, respectful, and competent..

I genuinely feel cared for, and this practice is absolutely perfect for my needs. My previous experience at Healds Road made me realize they were indifferent. The team at Mount Pleasant surgery..

Taken aback by the numerous negative comments. Personally, I've encountered no problems with this medical practice. I consistently secure appointments as required and always receive thorough,..

I've never encountered any issues during my visits to this surgical center. The medical professionals are consistently supportive and ready to address any concerns. Moreover, the front desk..

The personnel display an appalling attitude, and I'm convinced this is quite possibly the most substandard healthcare facility in the entire United Kingdom.

I've been a loyal patient at this clinic for a long time. They consistently provide swift and efficient care for all of my mother's medical needs. The staff is incredibly compassionate and..

Extremely disappointing customer service The staff demonstrates an unacceptable attitude Appointment scheduling is completely nonexistent Their conduct is extremely unprofessional and discourteous

Never return my inportent phone call

The reception team demonstrates a complete disregard for patient care, displaying an utterly disrespectful attitude! Anyone rating this place five stars must surely be connected to the staff, as..

Every time I contact this surgery, the receptionists become increasingly discourteous. I'm certainly not alone in this observation, and I doubt I'll be the final person to complain. They are..

I spent an excruciating 25 minutes just trying to reach the receptionist, and when she finally answered, she abruptly terminated the call without any explanation. I had to redial, only to be..

Very minimal progress, even during the pandemic. In fact, their service has deteriorated in many aspects. Before Covid, receptionists would be seen chatting among themselves, not answering phone..

Prompt and dependable care. Welcoming and courteous employees. They consistently go the extra mile to support their patients.

Scheduling sessions can be challenging, with limited availability and long wait times making it hard to secure a convenient time slot.

Utterly appalling service when I called due to sudden swelling in my neck and armpit. The receptionist dismissively said a doctor would contact me back, abruptly ending the call without providing..

Absolutely dreadful medical practice! I attempted to schedule an appointment and clearly explained my respiratory issues, mentioning my asthma and hayfever. I've already tried multiple..

UPDATE: Revising my review based on recent developments, scheduling an appointment remains challenging, requiring a 8AM phone call as online booking is unavailable. The reception staff have..