Abbey Medical Centre
Charlie B. 3 years ago • From Google
Poor
Frustrating healthcare experience with mixed service
The staff at this medical center are typically warm and welcoming, but today was a challenging experience. I spent around 20 minutes trying to connect with them, followed by another 20 minutes on hold, only to be told the doctor would call later. They attempted to reach me once, but the call dropped, and they left a voicemail claiming I missed their call (which never actually came through). Despite this, the staff remained friendly. The doctor was helpful and prescribed antibiotics. However, when I went to the pharmacy to collect them, the medication wasn't ready - a common occurrence. The lead pharmacist was occupied on the phone, causing me to wait about 15 minutes for her to finalize the prescription. While on a call, I approached the counter, and the pharmacist rudely remarked, "You know I have other customers besides you," which I found unnecessarily dramatic. She then requested my address. Since I have two residences, I provided both, but she curtly responded, "Just tell me the address." I repeated both addresses, unsure which was on my form, and she eventually handed over the prescription. I didn't recognize this pharmacist and was thoroughly unimpressed by her condescending attitude. Overall, I'm disappointed. While the staff are usually excellent, today's system and communication were completely disorganized.
Exceptional medical care has been a hallmark of this practice throughout my experience. Dr. John stands out as an outstanding physician who provided extraordinary care for my late husband, going..
Abbey Medical Centre
Sandeep K.
Disappointing customer experience with subpar service quality
Abbey Medical Centre
Paul B.
I'll confidently assert that this medical practice stands out - Are they experiencing stress? Absolutely - Can you secure a same-day consultation? Indeed - Must you repeatedly dial and endure..
Abbey Medical Centre
Vicky S.
During a recent medical check-up, I met a compassionate nurse named Jo who was conducting a standard examination. Despite my severe health-related anxiety, she proved to be the most understanding..
Abbey Medical Centre
Holly D.
Dr. Abbey Medical Centre stands out as the top primary care provider I've encountered. They excel at scheduling urgent appointments and have an efficient triage system. The reception area features..
Abbey Medical Centre
Myfamilylifex M.
I'd consider switching healthcare providers if better alternatives existed, but everything appears uniform in this Kenilworth clinic. It's a compact practice characterized by excessively lengthy..
Abbey Medical Centre
David O.
Our interaction with this medical facility has been favorable, particularly regarding the care provided to my aging mother-in-law. I inadvertently pressed "like" on a prior critical review by mistake!
Abbey Medical Centre
Pauline W.
Insufficient primary care physicians to serve the population of 15,000 residents. With only six doctors, many working reduced hours, the practice overwhelmingly depends on telephone consultations...
Abbey Medical Centre
Sarah C.
Terrible customer service at the front desk. The receptionist was incredibly unhelpful and had an awful attitude. Made me feel unwelcome from the moment I arrived.
Abbey Medical Centre
Darren r.
I've been left hanging for more than half a year, attempting to adjust my medication's dosage due to its detrimental impact on my health. Despite repeatedly requesting to connect with Ryan, the..
Abbey Medical Centre
Amelia T.
I've been a patient at this medical practice since childhood, and without a doubt, the nursing team is truly exceptional. Recently, I've had more frequent visits, and the level of care I've..
Abbey Medical Centre
Malcolm S.
It would be beneficial if patients could receive notifications when their online prescription requests are processed... I was left waiting for 10 days and ultimately had to contact the pharmacy by..
Abbey Medical Centre
Lindsay B.
I am deeply frustrated and let down by this medical practice, particularly in how they treated my vulnerable, elderly mother. Their claim of being 'outstanding' is completely unwarranted. Despite my..
Abbey Medical Centre
Pauline N.
Utterly disappointing encounter, and I'm baffled by their consistent inability to handle even the most fundamental aspects of processing prescription orders accurately.
Abbey Medical Centre
Charlie B.
The staff at this medical center are typically warm and welcoming, but today was a challenging experience. I spent around 20 minutes trying to connect with them, followed by another 20 minutes on..
Abbey Medical Centre
Jon B.
Absolutely appalling front desk service today. Definitely filing a formal grievance.
Abbey Medical Centre
Paul G.
An exceptional healthcare facility that truly demonstrated its worth during the COVID crisis by maintaining critical services for Kenilworth's substantial senior community. This medical center has..
Abbey Medical Centre
Ian J.
Despite the ongoing challenges of underfunding and increasing workload facing the NHS, Abbey Medical Centre delivered exceptional care that truly stood out. From the moment I sought help for my..
Abbey Medical Centre
Vix V.
Absolutely delighted with our new medical practice. Booking appointments is now hassle-free, and what's truly fantastic is how the general practitioner genuinely listens and makes you feel valued,..
Abbey Medical Centre
Y K.
I visited the medical centre with my son on June 19th, 2023, feeling quite worried about his health. I was thoroughly impressed by the nurse, Jordon Parchment, who delivered exceptional care. She..
Abbey Medical Centre
Tish L.