EH

Emma H. one year ago • From Google

Rating

Bad

Frustrating healthcare experience with no support

When I first tried to secure an appointment, none were available. I was directed to use 111, which I attempted three times while seeking treatment. I sent the consultant link three times, only to be told no appointments were open or to just walk in. This is unnecessary - I simply need a GP appointment for three distinct health conditions that cannot be addressed through an e-consultation, a point I explicitly explained to the receptionist. Their complaints procedure is impossible to navigate, with no contact number for help or support - it's absolutely ridiculous. Previously, under Hegde and Vakaria, this practice was brilliant, but now it's completely unacceptable.

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