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Sienna E. 4 years ago • From Google

Rating

Bad

Frustrating healthcare experience with poor communication

I rang their office precisely at 8am, and they repeatedly disconnected my calls. Eventually, after a frustrating wait until 8:20, I managed to connect. When I requested an appointment, they claimed no morning slots were available. I then asked for an afternoon slot, but they refused to schedule anything. Instead, they instructed me to upload a photo via a link and await a callback - except they didn't even send the link, forcing me to call again. I'm dealing with a straightforward case of tonsillitis - it's not complex medical science. I simply want guidance on medication from the pharmacy. I can't help but feel their dismissive attitude might be racially motivated, as I'm a person of color who desperately needs medical attention. I'm a single mother who hasn't eaten in three days, feeling incredibly weak and in urgent need of help!!!!!

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