LB

Leigh B. 2 years ago • From Google

Rating

Bad

Frustrating healthcare experience with poor communication

Good grief! When you finally interact with medical staff, they're tolerable. However, this surgical practice has devolved into complete chaos. Why are we instructed to call at 3 o'clock, only to be told no appointments are available? In our situation, we're merely seeking a callback regarding my aged mother! I absolutely refuse to drag a 95-year-old to a walk-in clinic! The receptionists have become increasingly dismissive. On one memorable occasion, I found myself in a heated disagreement with a particular staff member. Additionally, two medical samples I personally submitted have mysteriously vanished. It seems nobody demonstrates any genuine concern anymore! So we've resorted to calling 111, where we might wait up to 24 hours for a return call. Yet, if we actually receive a response, we'll consider ourselves marginally satisfied...

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