AV

Ann V. 3 years ago • From Google

Rating

Bad

Frustrating healthcare experience with poor communication

On June 9th, I received my B12 shot and shared a medical concern with the nurse. I was instructed to schedule an in-person consultation, but surprisingly, it transformed into a telephone appointment set for July 6th. Additionally, on the 8th, I was directed to the Emergency Department for an issue that could have easily been handled by a general practitioner. The A&E staff are overwhelmed, largely due to GPs continuously redirecting patients. I'm puzzled why a doctor hasn't clarified the rationale behind avoiding face-to-face consultations, especially when my daughter and a friend's medical practices readily offer in-person appointments.

Other reviews for Kirkby Community Primary Care Centre (3)