JS

James S. 2 years ago • From Google

Rating

Bad

Frustrating healthcare experience with poor prescription management

They have transitioned to "Enima" for booking appointments. Following up on prescriptions through this system is impossible. Once again, I endured a lengthy phone call because my prescription, ordered the previous week, hadn't been sent to the pharmacy. Last Thursday, they sent an email, and I contacted the surgery, who assured me they would forward the prescription to the pharmacy (which never occurred!). I'm now relying on emergency medication since the pharmacy is familiar with my long-standing medical history. Otherwise, I would have run out of medication by last Saturday night. I'll still only award this surgery 1 star, solely because it's the sole medical practice in the area!

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