Mulgrave Road Surgery
RT
Rohan T. 4 years ago • From Google
Bad
Initially, some medical professionals are incredibly supportive, while others seem to rush through consultations and hastily prescribe medications or treatments without proper examination. In my eczema case, this approach proved extremely detrimental to my skin condition, a problem I only uncovered after persistently requesting a dermatology specialist appointment for three years. Moreover, the telephone staff are unquestionably the most discourteous individuals I've ever encountered. I cannot comprehend the mindset that allows such disrespectful treatment towards someone who is unwell and seeking assistance. Every single call results in an average wait time of an hour, and on the rare occasion one actually connects, the call invariably ends with the line being disconnected. The situation is utterly unacceptable. I fail to understand how they continue to operate with such unprofessional conduct. If they are unwilling to provide compassionate support in their professional role, they should seriously consider alternative employment.
Susan S.