MM

Matthew M. 2 years ago • From Google

Rating

Poor

Frustrating healthcare experience with registration issues

The medical professionals here are competent. However, the administrative staff leaves much to be desired. I visited this general practice and was instructed to schedule a blood test. I arranged an appointment with the countess, making sure to update my address with Northgate Medical. Later, I received a call informing me that I had moved outside their service area and would need to register with a different GP. Understandable. I inquired about my pending blood test, and they assured me the hospital would have access to my test results. Upon arriving at the test, I discovered they couldn't locate my records. I contacted Northgate, and they claimed they were unable to help since I was no longer registered with them. Meanwhile, my new GP informed me that no new practice would release my records, and Northgate hadn't actually ordered the blood test. Consequently, I am unable to complete my blood test.

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