HH

Holly H. 9 months ago • From Google

Rating

Bad

Frustrating healthcare experience with terrible new system

I've been a patient here for several years. Throughout the pandemic, their My GP platform was exceptional, offering seamless communication and straightforward doctor appointments. However, since transitioning to ChatDoc, I've repeatedly failed to secure a consultation. Prescription management has become a nightmare, with supposed available time slots being completely non-existent and wait times becoming unbearably long. I'm now genuinely comprehending how patients could potentially face life-threatening delays in receiving medical attention. The reasoning behind abandoning their previous system remains unclear to me, and I can no longer endorse this medical practice to anyone seeking reliable healthcare.

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