KB

Katy B. 7 years ago • From Google

Rating

Poor

Frustrating healthcare experience with unhelpful appointment system

The nursing and reception team are fantastic, but the appointment system is incredibly frustrating. I've been registered at this practice for nearly two years and have yet to actually see a physician. Their booking process requires calling the same day, which means waiting on hold for hours after the lines open. When you finally get through, you receive a text with an appointment slot right in the middle of the workday - completely impractical for someone who works over an hour away. I've repeatedly tried to explain my scheduling challenges, but to no avail. At this point, I'm resigned to waiting and will likely end up in the emergency room before getting proper medical attention!

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