Village Surgery
Rebecca F. 4 years ago • From Google
Poor
Frustrating healthcare experience with unhelpful doctor
For the most part, this medical practice has been excellent. I found a physician I felt at ease with, who was incredibly supportive and kind. Recently, I've experienced some alarming symptoms and after persistently requesting an appointment, I was finally referred to the hospital for diagnostic testing. The test results were inconclusive, and the compassionate nurse referred me to a specialist last week, with the appointment scheduled for April. I recognize the extended waiting period due to the lengthy healthcare system and COVID-related complications. Consequently, I arranged a telephone consultation with another doctor to discuss potential alternatives while waiting. After a two-week wait, I became emotional during the call, expressing my concerns and reluctance to delay further. The doctor mentioned a temporary medication, which I explained had been ineffective for me, as I could only take it briefly and it provided no long-term relief. She then claimed she couldn't hear me and that the phone connection was poor. I paused and confirmed she could hear me before continuing to explain my previous treatments. Surprisingly, she asked if I was capable of sitting and listening, which left me stunned. I interpreted this as her wanting me to be silent. She proceeded to prescribe a medication I have a documented adverse reaction to and then informed me that due to my recent relocation, I was outside their service area and would need to find another practice. (Despite previously being told I could remain registered by submitting a letter) When I mentioned the letter, she stated it would be reviewed and then dismissed at their meeting. I awkwardly concluded the call and hung up. I'm now uncertain how to proceed except to manage my symptoms until April. If subsequent results reveal a condition that could have been prevented or treated early, I will file a formal complaint. Should it prove to be a serious, potentially life-threatening, or untreatable condition—which increasingly seems likely—I am prepared to pursue legal action.
I scheduled a medical visit for my son Obi. Struggled to secure a timeslot for nearly a fortnight (requiring an after-school appointment). Sat in the waiting area for 45 minutes before approaching..
Village Surgery
Susan J.
Medical professionals should improve their ability to listen and incorporate valuable insights about patients' health conditions and familial medical backgrounds.
Village Surgery
Steve E.
I was thoroughly impressed with this establishment. Eventually, we'll uncover the full story of what transpired during those tumultuous years (beyond and following the pandemic) - it seems like..
Village Surgery
Katherine F.
Scheduling appointments is a nightmare, and obtaining medical certificates seems equally challenging.
Village Surgery
Rebecca F.
For the most part, this medical practice has been excellent. I found a physician I felt at ease with, who was incredibly supportive and kind. Recently, I've experienced some alarming symptoms and..
Village Surgery
Angie L.
The surgical practice is terrible, and I'm uncertain about their pre-COVID performance, but during lockdowns and since then, reaching them has been extremely challenging. When you finally manage to..
Village Surgery
del b.
This situation is utterly ridiculous and I'm extremely distressed. I've been repeatedly instructed to call at 8 a.m. for an urgent medical consultation, but it's been a complete failure. I'm in..
Village Surgery
Chloe W.
I wish I could give this product fewer than the minimum rating possible. It's so disappointing that I'm struggling to find anything positive to say about it. The experience has been completely..
Village Surgery
Sara O.
Absolute nightmare of a medical practice, utterly incompetent doctor. If there were a rating below zero, I'd choose it in a heartbeat.
Village Surgery
Jacky D.
In all my 65 years, I've never encountered such a poorly managed medical practice. Over the past year, I've suffered three UTI episodes, and each time, no appointments were available, forcing me to..
Village Surgery
Neil B.
After five decades of loyalty, my wife was abruptly removed from their patient list without any prior communication. We only discovered this when she attempted to inquire about her COVID..
Village Surgery
william y.
The medical professionals at this practice are absolutely terrible, and as a first-time patient, I've never experienced such subpar healthcare. Their treatment and approach are completely..
Village Surgery
Verity B.
This medical practice has significantly declined in quality. Booking an appointment now requires a phone call instead of online scheduling. I contacted the doctor twice regarding neck, shoulder, and..
Village Surgery
Paidamoyo S.
I've visited this physician twice, and their approach seems cold and uninterested. When I seek medical help, I expect guidance, not to be interrogated about my expectations. If I already knew the..
Village Surgery
Will P.
I've consistently had positive experiences with them.
Village Surgery
Jack H.
Don't Sign Up Here. The personnel are delightful and incredibly friendly. NEVERTHELESS - I was enrolled at this practice throughout my three-year university stint, and during that entire period,..
Village Surgery
Abbie R.
Dr Fullerton is absolutely fantastic! Throughout my interactions with him, both for myself and my kids, I've been consistently impressed. He's truly exceptional, and I sincerely hope he continues..
Village Surgery
Aleksandra R.
I've been struggling with the same symptoms for two years, and all I get is a runaround between my GP and the hospital. They keep prescribing medications without properly examining me. I've had so..
Village Surgery
Callum H.
The front desk staff displayed an appalling attitude, treating me with complete disrespect. I was denied registration and dismissed entirely, being told to seek services elsewhere. It's infuriating..
Village Surgery
Amy R.
Absolutely dreadful service. They refuse appointments booked through 111, forcing me to call directly when econsult was full. When I requested a face-to-face appointment within 3 days, as..
Village Surgery
Obi L.