RC

Ralph C. one year ago • From Google

Rating

Bad

Frustrating healthcare experience with unhelpful online system

I received a message instructing me to schedule an online appointment through accurx for blood test results, but no link was provided. After struggling for a quarter of an hour, searching the practice's website (which seems to have been replaced) and trying various approaches, I finally navigated to the right page - only to encounter a message stating "we have reached daily capacity and cannot process online requests" and suggesting I call 111 or 999. This experience is, unfortunately, entirely characteristic of this practice. Having been registered with this medical center for seven years, I can confidently say it has never delivered even minimally acceptable service and has consistently deteriorated over time.

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