GC

Gail C. one year ago • From Google

Rating

Bad

Frustrating healthcare experience with unhelpful reception

I attempted to schedule a wound assessment appointment for 10 days from now, but the receptionist informed me there were no available slots and suggested I visit the walk-in centre. Having just undergone major surgery, the prospect of waiting 4 to 5 hours is completely unacceptable, especially since I cannot drive and must rely on someone else for transportation. The receptionist was characteristically unhelpful, continuing a pattern of poor customer service and demonstrating a clear lack of interpersonal skills. The medical staff - doctors and nurses - are exceptional once you actually manage to see them. However, there seems to be no meaningful avenue for raising concerns, with the only option being to send an email that will undoubtedly generate a standardized response. While we understand the NHS is experiencing significant challenges, repeatedly being redirected to A&E or walk-in clinics is not a constructive solution to the problem.

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