FD

F D. 3 years ago • From Google

Rating

Poor

Frustrating healthcare experience with unhelpful reception staff

I called to check on my prescription status and found myself waiting in a lengthy 30-minute line. When I finally reached the reception, I provided my name, only to be told I wasn't registered, despite being a patient at Dr. Kapoor's practice for more than three decades. They claimed my GP was from North London but not officially registered. The reception staff seemed unhelpful and uninformed. As a result, I'm considering switching to a more competent healthcare facility. While my doctor is pleasant, the front desk staff leaves much to be desired.

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