VK

Val K. 2 years ago • From Google

Rating

Poor

Frustrating healthcare experience with unhelpful receptionists

Getting an appointment at this GP surgery is an absolute nightmare. The queue system is completely non-functional, and I've been unable to secure even an emergency consultation since the pandemic began. The front desk staff are shockingly unhelpful and seem devoid of compassion, which is especially problematic when dealing with patients in vulnerable situations. While the doctors themselves are excellent, the fundamental barrier is the near-impossible task of actually getting an appointment with them. The administrative hurdles are so significant that they effectively prevent patients from accessing the medical care they need.

Other reviews for Laburnum Health Centre