DB

Daniel B. 2 years ago • From Google

Rating

Bad

Frustrating healthcare experience with unhelpful staff

I visited the surgery due to an infection, and the receptionist directed me to make a phone call. I had a Facetime consultation with a specialist who then referred me to the GP at Saint Marys surgery. Upon arrival, I tried to book an appointment for the prescription recommended by the specialist. However, they refused, claiming there was no information about me in their system, despite me having a digital referral letter with all consultation details. The receptionist insisted on a printed letter and stated she couldn't proceed without more consultation details. I am extremely frustrated with healthcare in this country - every time I seek medical assistance, I experience stress and feel nothing gets resolved. I'm still suffering from the infection and haven't received antibiotics due to these systemic administrative obstacles. The sarcastic "Well done" and praise at the end clearly highlight my deep dissatisfaction with their inefficient and unhelpful approach to patient care.

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