BA

Ben A. 4 years ago • From Google

Rating

Bad

Frustrating healthcare experience with unhelpful staff

The front desk personnel are incredibly unhelpful, creating massive obstacles when trying to schedule an appointment. The limited timeframe of 8-12 and mandatory requirement to go through Ask My GP makes the process extremely frustrating. Most working individuals simply cannot spare the time off to navigate this complicated system. Using Ask My GP means being constantly on standby for potential callbacks and email responses, which is impractical during work hours and can involve hours of waiting. The reception team seems to treat healthcare access as some sort of privilege, and I sincerely hope they reflect on how they would feel if they were in the patient's position, needing medical assistance. Additionally, given the ongoing pandemic, the waiting room could definitely benefit from a thorough cleaning.

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