The Stoke Road Surgery
Richard B. one year ago • From Google
Bad
Frustrating healthcare experience with unhelpful staff
I wasted more than an hour on hold attempting to schedule an appointment, so I decided to visit the clinic in person. I'm dealing with a significant elbow swelling. The receptionist consulted with the on-call physician, then returned to say they'd send me an online link about my condition without even examining it. The link suggests I might need naproxen, but I'm left wondering how I'm supposed to obtain the medication without an actual appointment. Absolutely ineffective healthcare service!!!
Top-notch medical procedure. Incredibly warm and hospitable staff. Streamlined referral process and dependable service. Wonderful sense of community atmosphere.
The Stoke Road Surgery
Jean D.
Stoke road surgery boasts incredibly welcoming and supportive front desk staff who consistently demonstrate warmth and assistance. The medical professionals, including both doctors and nurses, are..
The Stoke Road Surgery
imdabarse i.
Absolute nightmare of a medical practice! I've reached my breaking point and transferred to Cleveland Medical Centre after enduring two frustrating years of trying to secure an in-person..
The Stoke Road Surgery
Martin J.
This was once the most exceptional medical practice I'd encountered... until the renovations struck. Instantly, it transformed from a welcoming, warm environment with delightful staff, including a..
The Stoke Road Surgery
Sarah H.
I'm currently experiencing significant workplace pressure, and I'm finding the team at Stoke Rd Surgery to be exceptionally understanding and compassionate. Their support during this challenging..
The Stoke Road Surgery
MS M.
Getting in touch through their telephone system is an exercise in frustration. Just like previous reviewers have noted, the staff seem disgruntled and occasionally discourteous. Without a doubt,..
The Stoke Road Surgery
james l.
I recognize that the NHS is under significant strain, but this does not excuse the discourteous and disrespectful behavior exhibited by the reception staff. There was no greeting, just a curt..
The Stoke Road Surgery
Carl P.
Since relocating to Bishops Cleeve in August 2021, I can confidently declare this medical practice to be the most exceptional healthcare provider I've encountered. The reception staff consistently..
The Stoke Road Surgery
Abigail W.
The staff appear dismissive and disrespectful towards me, seemingly due to my age. Despite being 16 and fully capable of managing my own medical appointments, they consistently treat me poorly. I've..
The Stoke Road Surgery
mark l.
Their appointment scheduling process is incredibly outdated, requiring patients to call early each morning for next-day slots. They won't allow advance bookings, yet provide surgical services in..
The Stoke Road Surgery
Наталя М.
I'd like to express my complete satisfaction with the medical care provided at Stoke Road Surgery! The physicians are incredibly compassionate and attentive, always ready to listen and offer..
The Stoke Road Surgery
Miriam D.
The medical practice here is truly excellent. Whenever you submit an online consultation, the physicians are consistently prompt in returning your call.
The Stoke Road Surgery
Lauren P.
I've never encountered a medical practice as exceptional as this one. Whenever I require a consultation, I'm seen promptly without delay. The environment is welcoming and warm, with staff who..
The Stoke Road Surgery
T T.
I attempted to schedule an urgent medical consultation and was met with an incredibly discourteous receptionist. Despite being familiar with the challenges facing the NHS, having worked in the..
The Stoke Road Surgery
SARAH S.
Outstanding medical procedure with consistently supportive and warm personnel, especially when communicating via telephone. Such a delightful and refreshing experience.
The Stoke Road Surgery
stephanie l.
Calling this medical practice is a breath of fresh air, with a receptionist who genuinely facilitates patient access to care. The telephone interaction is consistently upbeat, competent, and..
The Stoke Road Surgery
Archie K.
Despite the challenging conditions, I was impressed by the swift and efficient service I received. The staff's dedication and professionalism were truly commendable. My sincere appreciation for..
The Stoke Road Surgery
Olivia S.
The front desk team is absolutely delightful and incredibly supportive. Unfortunately, some of the doctors are frankly ineffective, appearing uncertain about the guidance they provide to patients..
The Stoke Road Surgery
Rita D.
Over the past year living in this area, I've visited the surgery multiple times due to ongoing health challenges. Having transitioned from a family practice my relatives had been with for six..
The Stoke Road Surgery
Kieran W.
Absolutely outstanding from my perspective.
The Stoke Road Surgery
Sarah D.