Grove Medical Centre
RS
Roxie S. one year ago • From Google
Poor
Obtaining proper assistance at this facility is incredibly challenging. For the past decade and a half, I've been assigned different physicians each visit. Scheduling an appointment is frustrating since the intake form restricts patients to documenting only a single health concern. When I reached out online in May2024, they arbitrarily determined I didn't require a physician's examination, instead offering a phone consultation with a therapist rather than a general practitioner. By September, I returned as the recommended exercises provided no pain relief. X-rays were performed, and I was assured I'd be notified of the results. Predictably, no communication followed. Upon calling weeks later, I was instructed to continue waiting. Today, the receptionist bluntly informed me that no one would contact me and that I must independently book another GP appointment to review my X-ray findings. Meanwhile, my pain has progressively worsened, now radiating from my arm to my shoulder blade. Seriously? The recent quality of service at this center is absolutely unacceptable.
Violetta L.