Douglas Grove Surgery

Whenever I need to schedule a consultation at this medical practice, I consistently encounter reception staff who are incredibly friendly, supportive, and professional. The nurses and doctors are..

We attempted to schedule a consultation for our child, but were only promised a physician's return call, which was supposed to happen by the conclusion of the previous week. We're still in the dark..

Securing a medical appointment has been an ongoing challenge for me over the past six years, forcing me to seek private care on multiple occasions. Regarding my experience: I requested a next-day..

Called at 8:30 and was placed 29th in line, and after waiting an hour, I progressed to 3rd position only to be abruptly disconnected with a message that all representatives were occupied. When I..

Absolutely appalling service. I've been registered here for four months, and not a single prescription has been processed correctly. The medical staff demonstrate a complete lack of knowledge and..

Having recently moved to this locality just four months ago, I've been consistently impressed by the welcoming nature of the reception staff. They consistently demonstrate exceptional helpfulness,..

After relocating to this neighborhood, I chose Douglas Grove Surgery as my local medical practice. Unfortunately, my experience has been incredibly frustrating. Last week, I couldn't secure an..

I scheduled a phone consultation for 11:20 AM today, and it's now 12:47 PM with absolutely no call received. This medical practice is hands-down the most unprofessional I've ever encountered. The..

I've been a patient at this medical practice for a few years, registering my twins right after their birth. They've had several visits for immunizations and their initial health check. Throughout my..

Getting a blood test now requires a trip to the hospital, as they no longer offer this service at the local medical practice!

While most GP surgeries have declined in service quality, this practice has set a new low in patient-doctor relationships. From telephone interactions to auxiliary medical services, their primary..

Medical professionals are terrible! They consistently fail to offer clear explanations and seem to dodge inquiries by hiding behind phone calls. I'm genuinely skeptical about their actual competence..

I just experienced an incredibly peculiar phone conversation with this medical practice. It was a call I anticipated, but not from this specific office. Initially, the conversation felt highly..

I previously held this medical practice in high regard, but regrettably, its quality has significantly declined. While the practice manager is always responsive to complaints, these issues remain..

During my almost two-year tenure at Douglas Grove, I can genuinely affirm that my experience has been entirely trouble-free. The staff and environment have consistently been welcoming and pleasant.

I spent nearly three-quarters of an hour navigating their system this morning, ultimately discovering that no consultation slots were available. Living with persistent tennis elbow has severely..

The surgical practice is incredibly hectic, and securing an appointment is a significant challenge. Their digital booking system is absolutely terrible - the last time I attempted to schedule, it..

Absolutely dreadful medical practice, the front desk staff are incredibly discourteous. They desperately need to hire more professional employees who don't make patients feel like they're being..

Impossible to get an appointment or speak with medical staff, constantly left waiting on hold with no resolution in sight.

I feel compelled to share my frustrating experience with this medical practice. On two separate occasions, I've been unable to secure a timely appointment when calling just after the surgery opens...