Church Lane Surgery
SB
Sharon B. one year ago • From Google
Bad
During the past year, I was scheduled for a blood test with a nurse. For over two years, I've been subjected to these seemingly pointless blood tests, and I consistently fail to receive any results. The nurse initially struggled to perform the test, which only heightened my distress. I conveyed my difficulties in accessing a GP, resulting in an appointment with another nurse the following day. I meticulously documented all my symptoms beforehand. Given my struggles with anxiety and panic attacks, I arrived early and logged in using the digital system. I had already experienced a panic attack and desperately needed a moment to regulate my breathing and calm my racing thoughts. (I had previously shared my mental health challenges with the nurse, but my concerns were seemingly dismissed). After waiting for 30 minutes, my name remained uncalled. Upon inquiring at the reception (now enclosed in a glass booth), I was informed that my early arrival had triggered the digital system to automatically cancel my appointment. Oh, right. No apology was offered, nor was there any attempt to reschedule. I was compelled to leave. I've now surrendered, despite my ongoing medical needs. My condition has significantly deteriorated recently, and I'm struggling to cope, but such is life. If this represents how this surgery treats patients with mental health issues, it's utterly unacceptable. They then have the audacity to complain about patient no-shows!
Jen P.