Royal Arsenal Medical Centre
EB
Evija B. one year ago • From Google
Bad
I want to share my deeply frustrating experience with the healthcare system, which has been incredibly problematic. During my initial interaction, I was required to provide medication details and reorder timelines. When attempting to request a repeat prescription, I meticulously followed the recommended process and was told processing would take 2-3 days. After three days with no confirmation, I contacted the pharmacy, only to discover the doctor had not yet reviewed my prescription. Upon consulting my GP, I learned a hold existed on my prescription without any prior communication. I sought updates and followed up the next day, being informed that blood work was necessary. Wanting to comply, I requested the required forms, but the GP's office provided no documentation. Subsequent calls were needed before I finally obtained the necessary paperwork. When scheduling the blood work, I was informed the earliest appointment was three weeks away. This delay left me without a critical medication I've depended on for nearly a decade, causing my symptoms to resurface. I attempted to schedule a GP appointment to discuss interim medication options, but it was canceled without explanation. My attempts to escalate concerns were met with promises of leaving a note for the doctor, yet no follow-up occurred. Over subsequent days, I persistently sought assistance regarding my worsening physical and mental health challenges. Each inquiry resulted in the same ineffective response. Desperate, I explored online GP services, which were sympathetic but unable to prescribe my long-term medication. They suggested contacting the 111 service, which ultimately redirected me back to my original GP. My condition deteriorated significantly, impacting my mental well-being. Visiting the GP practice in person, I encountered a dismissive receptionist who criticized my presence during office hours. Overwhelmed, I broke down in the reception area, desperately seeking someone to acknowledge my concerns, facing weeks of waiting for tests and prescription. The receptionist claimed a doctor would call the next day at noon, emphasizing I must be available for this singular opportunity. However, the doctor called earlier at 11:27, and interruptions prevented me from fully explaining my situation. I felt my credibility was challenged, and my long-term medication needs were misunderstood. The conversation concluded with requirements for blood work results to continue my years-long medication. Ultimately, this experience revealed substantial deficiencies in patient care, leaving me feeling suspected rather than supported. Healthcare professionals must prioritize trust and communication. I sincerely hope addressing these concerns can improve future patient experiences. Unsurprisingly, I am seeking a new GP practice immediately.
Theo K.