Royal Arsenal Medical Centre
Evija B. one year ago • From Google
Bad
Frustrating healthcare journey with no resolution
I want to share my deeply frustrating experience with the healthcare system, which has been incredibly problematic. During my initial interaction, I was required to provide medication details and reorder timelines. When attempting to request a repeat prescription, I meticulously followed the recommended process and was told processing would take 2-3 days. After three days with no confirmation, I contacted the pharmacy, only to discover the doctor had not yet reviewed my prescription. Upon consulting my GP, I learned a hold existed on my prescription without any prior communication. I sought updates and followed up the next day, being informed that blood work was necessary. Wanting to comply, I requested the required forms, but the GP's office provided no documentation. Subsequent calls were needed before I finally obtained the necessary paperwork. When scheduling the blood work, I was informed the earliest appointment was three weeks away. This delay left me without a critical medication I've depended on for nearly a decade, causing my symptoms to resurface. I attempted to schedule a GP appointment to discuss interim medication options, but it was canceled without explanation. My attempts to escalate concerns were met with promises of leaving a note for the doctor, yet no follow-up occurred. Over subsequent days, I persistently sought assistance regarding my worsening physical and mental health challenges. Each inquiry resulted in the same ineffective response. Desperate, I explored online GP services, which were sympathetic but unable to prescribe my long-term medication. They suggested contacting the 111 service, which ultimately redirected me back to my original GP. My condition deteriorated significantly, impacting my mental well-being. Visiting the GP practice in person, I encountered a dismissive receptionist who criticized my presence during office hours. Overwhelmed, I broke down in the reception area, desperately seeking someone to acknowledge my concerns, facing weeks of waiting for tests and prescription. The receptionist claimed a doctor would call the next day at noon, emphasizing I must be available for this singular opportunity. However, the doctor called earlier at 11:27, and interruptions prevented me from fully explaining my situation. I felt my credibility was challenged, and my long-term medication needs were misunderstood. The conversation concluded with requirements for blood work results to continue my years-long medication. Ultimately, this experience revealed substantial deficiencies in patient care, leaving me feeling suspected rather than supported. Healthcare professionals must prioritize trust and communication. I sincerely hope addressing these concerns can improve future patient experiences. Unsurprisingly, I am seeking a new GP practice immediately.
Securing an appointment here was more challenging than Nicolas Cage's fictional heist of the Declaration of Independence. The front desk staff behave like gatekeepers, zealously blocking patient..
Royal Arsenal Medical Centre
Lorincz U.
I'm unfamiliar with NHS since I've been healthy since relocating to the UK and previously handled medical needs by returning to my home country. When I recently sought assistance and approached the..
Royal Arsenal Medical Centre
Ana I.
This medical facility desperately needs to shut down. The physicians here lack basic professionalism when interacting with patients, consistently cutting off individuals before they can fully..
Royal Arsenal Medical Centre
Mo M.
Appalling healthcare service that completely misses the mark! The medical staff demonstrate zero empathy, completely dismissing patients and refusing to listen to their concerns. They instantly..
Royal Arsenal Medical Centre
Pauline B.
As a recent addition to this medical facility, I've been impressed by the welcoming demeanor of the front desk staff. In particular, Zoe, who I interacted with most frequently, was exceptionally..
Royal Arsenal Medical Centre
Shan S.
My ADHD medication referral, which was supposed to be processed six months ago, has been completely stalled by this GP practice, leaving me in continuous distress. The staff are utterly..
Royal Arsenal Medical Centre
Y S.
Recently signed up with this medical office and I can confidently state that scheduling an appointment is a frustrating experience. Phone wait times stretch to nearly half an hour, and the front..
Royal Arsenal Medical Centre
Dennis T.
I wasted nearly an hour waiting on hold, attempting to schedule a blood test consultation with a nurse. After all that time, I was informed that a general practitioner must first approve the..
Royal Arsenal Medical Centre
S85 “.
Scheduling an appointment here is an absolute nightmare. For the past two years, I've consistently failed to secure a slot when making phone calls. Available times vanish almost instantly, leaving..
Royal Arsenal Medical Centre
Joshua V.
A receptionist named Sarah has consistently demonstrated exceptional service, providing support that extends well beyond her basic job responsibilities over the past several months.
Royal Arsenal Medical Centre
Laura H.
The front desk employees display a complete lack of professionalism, and the physicians are utterly incompetent, particularly when dealing with pediatric patients. They seem to go to extraordinary..
Royal Arsenal Medical Centre
Deepa R.
I'd rate this general practitioner zero stars if possible. They consistently create obstacles for patients, especially those with newborns. Their service is utterly inadequate, showing no concern or..
Royal Arsenal Medical Centre
Ralph C.
I received a message instructing me to schedule an online appointment through accurx for blood test results, but no link was provided. After struggling for a quarter of an hour, searching the..
Royal Arsenal Medical Centre
bubbles f.
I find Dr. Da Wit Kim to be discourteous, self-important, emotionally detached, and socially inept. Regarding his medical expertise, I strongly advise being proactive and seeking an additional..
Royal Arsenal Medical Centre
P C.
This practice merits zero rating. The front desk personnel are discourteous and deliberately obstruct patient needs. Zoe stands out as particularly unhelpful. Securing an appointment within a week..
Royal Arsenal Medical Centre
Rusly O.
Throughout my decade of residence in London, I've experienced numerous medical practices, but this particular GP stands out as the absolute worst. Securing an appointment is an incredibly..
Royal Arsenal Medical Centre
jatinsawhney j.
The most dreadful medical practice I've encountered in four decades. Scheduling an appointment is practically impossible, and the physician is utterly incompetent, never taking a moment to..
Royal Arsenal Medical Centre
Penny R.
I am absolutely thrilled with the exceptional support and medical attention my father received after I reached out to them via email. The staff and doctor were incredibly responsive, and within just..
Royal Arsenal Medical Centre
S M.
I opted to bypass my Bupa insurance's potentially time-consuming process, recalling previous positive experiences with doctors at this clinic, and submitted an online request with detailed photos..
Royal Arsenal Medical Centre
lauren w.
I'd gladly award zero stars if possible. Their new system requires online booking, and despite my clear request to consult a physician, I received a text suggesting treatment for a condition they..
Royal Arsenal Medical Centre
Paul C.