VM

Vero M. 4 years ago • From Google

Rating

Average

Frustrating healthcare journey with unhelpful doctors

The healthcare service has been subpar since COVID-19 hit. They're reluctant to offer in-person consultations, appear dismissive of patient concerns, and repeatedly provided incorrect scheduling information. Getting in touch with physicians is incredibly challenging, and when appointments finally occur, the standard response is to "wait and see if symptoms worsen" - a frustration I've experienced not just for myself, but also for my daughter and husband. While I understand this might be a broader NHS staffing issue, I feel completely unheard and sense a lack of genuine patient care. The sole bright spot is the consistently pleasant demeanor of receptionists and nursing staff.

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