JV

Jean V. 3 years ago • From Google

Rating

Poor

Frustrating healthcare maze with no clear direction

Referral processes are completely disjointed, with no communication between departments. Staff seem constrained by rigid bureaucratic boundaries, where each unit operates in isolation. When I needed a cardiac referral, I discovered the booking office is located in a distant location like Shrewsbury, seemingly disconnected from the practical realities of patient access. The employees themselves aren't at fault; rather, the systemic fragmentation prevents smooth, patient-centered care. Each department appears focused solely on their specific task, with no understanding of the broader patient journey or the challenges of accessing medical services.

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