Sidney House and the Laurels
Just ツ. 5 years ago • From Google
Bad
Frustrating healthcare nightmare at local medical practice
The recent period has been incredibly frustrating with this medical practice, plagued by numerous issues: impossible appointment scheduling, a completely dysfunctional website, a severe shortage of physicians, instances of misdiagnosis and contradictory medical opinions between doctors, consistent tardiness with appointments (including one that was two hours delayed), unhelpful and occasionally discourteous reception personnel, and an inflexible policy requiring entirely new appointments for even minor concerns. This practice has deteriorated significantly, a mere shadow of its past excellence, with none of the warmth and care once provided by Doctor Butcher, who genuinely made patients feel valued and well-supported. I strongly recommend that patients consider transferring to alternative medical practices, as many of us have voiced complaints without witnessing any meaningful improvements.
Absolutely zero consideration for customer time and convenience. We recently moved to the neighborhood and urgently needed to register our newborn, so we provided our address and were instructed to..
Sidney House and the Laurels
james c.
Top-notch medical center serving the Boreham and Hatfield Peverel areas. Outstanding healthcare delivery.
Sidney House and the Laurels
Nigel S.
They're completely useless - call to schedule an appointment, but they only give you a 5-minute window before claiming no slots are left. Getting a doctor's appointment can drag on for days or..
Sidney House and the Laurels
sarahjane p.
My encounter at this facility has been exceptional. The staff are incredibly supportive and flexible, and the physician genuinely strives to uncover the root of health concerns, which is truly..
Sidney House and the Laurels
Lainey G.
ABSOLUTELY AWFUL! Lyz at the front desk is hands-down the most discourteous individual I've ever encountered. I've been given multiple instructions from the medical professionals, yet she refuses to..
Sidney House and the Laurels
Jan S.
I'm growing concerned about the individual repeatedly being contacted on my home phone, as they're definitely trying to reach someone at the wrong number, who isn't even associated with this medical..
Sidney House and the Laurels
Chris W.
The front desk staff occasionally come across as discourteous and even rude, and wait times can stretch to half an hour, but once you finally meet with the physicians, they are exceptionally..
Sidney House and the Laurels
Peter C.
I want to extend my heartfelt appreciation to the entire team for their exceptional performance on Saturday, September 19th, 2020. My flu vaccination appointment was scheduled for 8:45, and I was..
Sidney House and the Laurels
Sarah B.
It actually starts operations at 8am, contrary to the online information. While typical challenges of NHS budget constraints are evident, there are some genuinely wonderful staff members employed..
Sidney House and the Laurels
Thomas K.
Terrible medical staff disconnected my call after I waited on hold for more than 60 minutes, finally reaching the front of the queue only to be abruptly cut off when I desperately needed to..
Sidney House and the Laurels
Simon W.
Another appalling experience with this service. I've been left hanging for six weeks regarding an injury, and the dismissive front desk personnel have informed me I must endure another 6-8 weeks..
Sidney House and the Laurels
Carol A.
At Sidney House, we're truly fortunate to have such compassionate and sincere medical professionals, especially Doctor Hall, whose authenticity truly shines through. Her dedication to patient care..
Sidney House and the Laurels
Miriam M.
I've just relocated to Hatfield Peverel and signed up with this medical practice, and I'm thoroughly impressed so far. They are exponentially superior to my previous healthcare provider!!!! I'm..
Sidney House and the Laurels
Sue W.
My interactions with this surgical practice have consistently been positive, with the front desk staff being particularly accommodating and going above and beyond to assist patients.
Sidney House and the Laurels
Alice E.
Our family consistently experiences top-notch service here. The front desk staff are wonderfully friendly and courteous, and the medical professionals always provide exceptional attention. We cannot..
Sidney House and the Laurels
Ali H.
Exceptional team members who provide outstanding service and make the experience truly enjoyable.
Sidney House and the Laurels
Scott (.
Absolutely unacceptable service that deserves complete closure. The staff member was incredibly discourteous and utterly unhelpful. I'm planning to escalate this to my local member of parliament...
Sidney House and the Laurels
Anna B.
I've been a patient at this medical practice since 2006. They are truly exceptional. The staff are incredibly supportive and accommodating. When I relocated, I was worried I'd need to find a new..
Sidney House and the Laurels
Laura S.
Scheduling with this medical practice is a breeze - their phone line is consistently accessible and wait times are minimal. I'm frequently brought in ahead of my planned appointment slot. My blood..
Sidney House and the Laurels
Just ツ.
The recent period has been incredibly frustrating with this medical practice, plagued by numerous issues: impossible appointment scheduling, a completely dysfunctional website, a severe shortage of..
Sidney House and the Laurels
Dan D.