VB

Victor B. 3 years ago • From Google

Rating

Bad

Frustrating healthcare nightmare with endless phone calls

I'm seeking a medication adjustment for my type 2 diabetes... Yesterday, I called to schedule an appointment and was instructed to phone back at 8 AM today. I spent 56 attempts dialing between 8:00 and 8:30 before finally connecting. When I did, I was informed the doctor would return my call during the day. After eight and a half hours, no call had come through. I rang again and was once more assured the doctor would contact me, but no call materialized. Now the medical practice is closed until Monday, and I'm certain I'll have to repeat this exhausting process. This situation is completely unacceptable.

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