Burnham Health Centre
KJ
K J. 2 years ago • From Google
Bad
Absolutely horrendous service. Completely clueless medical staff. When I inquired, the receptionist claimed they were occupied with "complex work." I pressed her for details, asking if a surgery was underway, and she was rendered speechless. Every GP visit results in a paramedic examining patients. Even my 3-year-old was initially seen by a paramedic before finally seeing a doctor and receiving antibiotics after a 10-day appointment struggle. My severely ill son could only secure a doctor's appointment after intense pleading and confrontation with the receptionist, who persistently tried to schedule a paramedic consultation. They're directly contributing to patient anxiety. Whenever my children fall ill, I'm overwhelmed with stress about obtaining a proper doctor's appointment, as paramedic consultations are utterly pointless. They consistently claim everything is fine. I seriously question the qualifications of paramedics beyond their basic training. There's a massive difference between a 5-year MBBS degree and a paramedic's course. We're humans, not machines - not just anyone should examine our children. Lives could have been saved from scarlet fever if doctors weren't so reliant on paramedics. Receptionists now act like doctors, arbitrarily deciding who sees a physician. They're ignorant of potentially deadly diseases with generic symptoms. If a Chinese doctor hadn't intervened during COVID, the paramedic would have dismissed it as viral, just like scarlet fever. Yet GP doctors learn nothing and maintain the same approach. This system is completely unacceptable. Why should I consult a paramedic when I'm paying substantial taxes? We're still struggling to see a proper doctor. During my visits, the GP appears empty. COVID is over, people have returned to work, markets are bustling, yet GP services remain stuck in pandemic mode. If you can't fulfill your professional responsibilities, don't become a doctor. Government oversight of GP surgeries is desperately needed. They cannot compromise children's lives. Those who claim the staff is pleasant - they're only nice until you challenge them about doctor appointments. The European medical model - paying insurance for flexible appointments - seems far superior. I'm considering studying medicine, so after five years, I can at least competently treat my own children. Utterly useless GP. Despite receiving government funding per patient, they provide no genuine service and act as if they're doing us a favor. I'm desperately seeking a sensible GP where children are actually examined by qualified doctors, not inexperienced paramedics lacking compassion.
Anthony H.