RR

Rachel R. 2 years ago • From Google

Rating

Poor

Frustrating Healthcare Runaround After Covid

The quality of this medical practice has severely deteriorated since the pandemic. Phone communication is virtually impossible, and when you do manage to connect, you're consistently redirected with unhelpful instructions like calling back at 8am the next morning or seeking alternative care at a pharmacy or emergency room. Three years after the initial COVID disruptions, they're still using the pandemic as a justification for avoiding in-person consultations. Now, patients are forced to complete an online e-consultation, only to receive a message stating a doctor might contact you in over a week. On the rare occasion you secure a physical appointment, the consultation is dismissive - doctors seemingly just google your symptoms in front of you and suggest your concerns are psychological. The level of care is so poor that anyone with a serious medical issue is essentially left unsupported and abandoned.

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