DP

Diane P. one year ago • From Google

Rating

Bad

Frustrating healthcare runaround with no real help

My partner endured a lengthy wait of almost two hours, which is somewhat typical. He was dealing with oral thrush, and the over-the-counter medication has been unavailable for a year. He required a prescription-only antifungal treatment. The nurse instructed him to return to the pharmacy and determine prescription availability. She suggested that if he came back the next evening and mentioned this to the receptionist, she would immediately write a prescription. After investigating the available options, he returned the following night, only to be informed by the receptionist that the previous night's information was no longer valid. He would need to complete another form and wait behind approximately 20 other patients. Absolutely ridiculous! A qualified nurse should be aware of what medications can be prescribed!!!

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