New Court Surgery
FH
Francesca H. 3 years ago • From Google
Average
I've consistently had positive interactions with this medical practice since relocating here in 2016. Unfortunately, service quality has steadily deteriorated since the pandemic disrupted normal operations. Over the past week, I've attempted to schedule an appointment to discuss a simple prescription modification, spending two mornings waiting on hold for over an hour before ultimately giving up due to overwhelming stress. While I'm personally resilient, I'm deeply concerned about elderly and vulnerable patients who must navigate such challenging communication barriers. The current appointment system is fundamentally broken. I genuinely miss the era of in-person medical consultations, where sitting directly across from a healthcare professional provided genuine comfort and connection. The potential permanent loss of face-to-face interactions is genuinely frightening. In one particularly distressing recent experience, a doctor abruptly cut me off mid-explanation, citing time constraints, which was emotionally devastating and triggered significant personal distress. I sincerely hope meaningful improvements are forthcoming, as these are truly unsettling times for patient care.
Terry P.