MW

Maria W. 3 years ago • From Google

Rating

Bad

Frustrating healthcare service with dangerous patient risks

Unfortunately, the service quality has significantly declined since the COVID-19 pandemic. It was actually more functional during lockdown! Scheduling an appointment is now impossible. They've eliminated nurse appointment bookings, restricting patients to same-day, 8am slots. Absolutely ridiculous. What about individuals working night shifts or irregular hours? My medication remains unauthorized despite submitting a request a week ago through their typically reliable online system. They've also failed to arrange the correct blood tests for my annual health check. Now they're hassling me about appointments that are already completed or scheduled. Receptionists are decidedly not medical professionals, merely administrative gatekeepers. I'm furious. This stress is dangerously elevating my already high blood pressure, which is already at stroke risk. The inadequate management of my diabetes resulted in a summer A&E admission. I was hospitalized for nearly two weeks and came perilously close to losing my life.

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