DD

Dot D. 3 years ago • From Google

Rating

Great

Frustrating healthcare service with occasional professional touch

I've been a patient at Church View Surgery for over two and a half decades, and I never encountered any issues with doctor consultations until the COVID-19 pandemic, which I completely understand. However, the current situation remains problematic. Yesterday morning, I called at 8 AM and was informed there were 12 calls ahead of mine. The receptionist assured me I'd receive a callback, but this didn't occur until 6 hours later. Fortunately, my medical concern wasn't critical; otherwise, this delay could have been seriously concerning. Even then, I only received a phone call—no in-person examination and no actual appointment, just a remote diagnosis. While the doctor I spoke with was exceptionally courteous and professional, which is the sole reason I'm giving a 4-star rating, the overall service experience has been disappointing.

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