The Lakes Medical Practice
Sandy L. one year ago • From Google
Bad
Frustrating healthcare service with poor communication
My children are suffering from eczema and experiencing sleep difficulties lately. Initially, on 27/12/2024, I contacted the clinic and was informed they only handle emergency situations. I assumed this was due to the Christmas holiday period, so I attempted to call again on 30/12/2024. They deemed my case non-urgent and scheduled an appointment at Silverdale, which I found confusing and ultimately missed. When I called again on 31/12/2024, they repeated that they were only managing emergency cases. I inquired whether this was holiday-related, but the staff member stated this had been their policy for two years. The representative seemed to believe I was simply seeking repeated hydrocortisone cream prescriptions, but the reality is my children are unable to sleep because of their eczema. If Lake GP maintains such a policy, they should ensure their staff can ask comprehensive questions to truly understand patients' situations. Moreover, hospital emergency departments are strictly for critical emergencies. If general practitioners are only accepting urgent cases, what avenue exists for addressing routine medical needs?
Terrible customer service. The staff are consistently unaccommodating and always seem unprepared, making every interaction frustrating and inconvenient.
The Lakes Medical Practice
Lucy M.
I visited the medical facility today and my encounter was truly excellent. My medical concern was addressed promptly, and the front desk staff member Julie was extremely compassionate and supportive.
The Lakes Medical Practice
Diana S.
I scheduled an urgent appointment and took time off work, but upon arrival, they claimed the staff member who booked me hadn't properly registered my name. It was absolutely ridiculous—especially..
The Lakes Medical Practice
Jackie M.
Consistently supportive, I can't express my gratitude enough! Once more, on today's date, I called with a question and was greeted by an incredibly accommodating receptionist. Truly, this is hands..
The Lakes Medical Practice
Angel G.
I'm incredibly grateful for the exceptional care my elderly mother receives at this GP practice over the past two years! The receptionists are genuinely compassionate towards their older patients,..
The Lakes Medical Practice
Rose W.
Dr. Singh provides excellent care, consistently scheduling monthly follow-up appointments to monitor my health progress.
The Lakes Medical Practice
erin r.
An utter disappointment of a medical facility, once renowned for excellent care, but after repeated failures affecting both myself and my aging mother - ultimately resulting in her hospitalization -..
The Lakes Medical Practice
intoccabile309 i.
The medical professionals are compassionate and skilled, but the front desk personnel consistently display a dismissive and abrasive attitude, often making hasty judgments without proper listening...
The Lakes Medical Practice
Kirsty J.
I've been visiting this medical practice with my family for two and a half years, and I'm taken aback by the negative feedback. Contrary to some reviews, I find no issues with the doctors or..
The Lakes Medical Practice
Tim G.
You've been incredibly supportive whenever I've reached out, and I truly appreciate your dedication during these challenging circumstances :)
The Lakes Medical Practice
Easy E.
Living with PTSD and bipolar disorder can make life challenging, and my mental health can be unpredictable. However, this medical center has been incredibly supportive and understanding. I have..
The Lakes Medical Practice
pete t.
My experience has been pretty standard, with no major complaints. The service is on par with most businesses - sometimes things might not be perfect, but that's just how it goes. What truly sets..
The Lakes Medical Practice
malcolm f.
I consistently experience exceptional service from the staff at this medical facility, with doctors and nurses who are both well-informed and compassionate when addressing my concerns. While..
The Lakes Medical Practice
akam s.
This service is completely mismanaged, with no sense of timing or customer comprehension. They barely deserve even a single star rating.
The Lakes Medical Practice
Lisa L.
I must express my gratitude for Dr. Baldeep Singh, who exemplifies professionalism, compassion, and empathy. He's an exceptional listener and incredibly courteous. No request seems too challenging..
The Lakes Medical Practice
Mimoun M.
Waiting for 15 days to register my child, and we're still stuck in line. Extremely disappointed and frustrated with the slow process.
The Lakes Medical Practice
Orla K.
I've encountered multiple instances of misdiagnosis and poor communication from two doctors and the first contact Physiotherapist at this medical practice. As a result, I'm switching to a healthcare..
The Lakes Medical Practice
Neil R.
I have absolutely no complaints about this medical practice. When I was seriously ill, I was fortunate to secure a same-day consultation. The staff member who handled my phone call was incredibly..
The Lakes Medical Practice
Alyson W.
Reached out to reception with a pressing medical need, and their resourceful staff member promptly arranged for Dr. Khan to call. Within two hours, my husband was prescribed antibiotics. As a..
The Lakes Medical Practice
Fernando A.
Hey there! Grateful that I wasn't admitted on May 6th, 2021 - what a bunch of incompetent folks at this medical facility! Within just a quarter-hour, a staff member managed to mess up over 5..
The Lakes Medical Practice
Katerina K.