AJ

Anita J. 5 years ago • From Google

Rating

Bad

Frustrating healthcare service with poor communication

The medical practice completely bungled my father's medication scheduling and review appointments, then hypocritically tried to shift blame onto him for not being aware of dates they never actually communicated to him. Their standard deflective response was, "we mailed a letter..." - which he definitively never received. An internal staff member candidly admitted that an error had occurred somewhere in their system, yet the administrative team (unlike the genuinely supportive nurses and doctors) showed minimal initiative in resolving the issue. Moreover, if you attempt to hold them accountable for their mistakes, their reception staff becomes immediately defensive and unhelpful.

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