St. Mary's Surgery
HA
Habib A. 3 years ago • From Google
Bad
Unfortunately, my experience with St Mary's surgery has been deeply disappointing. Recently, I approached the customer service desk to request a prescription, and a staff member assured me they would submit the request. However, three days later, the pharmacy informed me nothing had been sent. Upon returning to the surgery's customer service, another staff member claimed no request was made and then promised to submit it. Three days passed, and the same frustrating situation repeated itself. Only after a week did a third staff member finally process the prescription request. Today, I requested a doctor's callback for my child. After waiting five hours, at 17:30, I received a text merely suggesting I call 111 if I needed to talk. This experience has completely eroded my trust, and I find the staff to be unreliable and unprofessional.
L M.