JK

Jackie K. 6 years ago • From Google

Rating

Bad

Frustrating healthcare system destroys patient experience

I'm devastated that after being loyal to this medical practice for 35 years, even registering my young children here, the new 111 appointment system is absolutely absurd. It's no wonder our local hospital's Accident & Emergency department is overwhelmed, with patients waiting 4-6 hours to see a physician. I've been attempting to secure a doctor's appointment every single morning for six consecutive weeks, and each time I'm redirected to call 111, which has already consumed 40 minutes of my time just trying to reach my own medical practice. I simply cannot afford to waste another 30 minutes on hold. Perhaps they should focus on managing their current patient roster instead of continuously accepting new registrations. I am profoundly let down by this substandard service.

Other reviews for Woodland Avenue Practice