Village Surgery
DS
David S. one year ago • From Google
Bad
As someone with hearing impairment, I depend on my spouse to handle phone communications. Since she's employed, she can't make calls early in the morning. There's a complete lack of accommodation for individuals with disabilities like mine. My sole requirement was a simple antibiotic prescription. Instead, I was redirected to the 111 service. On the rare occasions when you actually connect with a physician, they tend to be supportive. However, the telephone appointment process is incredibly challenging for deaf patients. The receptionists are particularly frustrating, demanding detailed medical explanations and acting as gatekeepers who decide whether you deserve a consultation. This practice was not always like this. Previously, the system was efficient and reliable. Now it's become a completely unpredictable and ineffective process.
caz s.