JM

Josh M. one year ago • From Google

Rating

Bad

Frustrating healthcare system fails digital expectations

The systems at Priory Medical Centre seem deliberately designed to complicate patient interactions. A prime illustration is the restriction on submitting online consultation requests exclusively during weekday hours, starting at 8am. While I comprehend that submissions might only be reviewed on Monday, the inability to lodge an online request outside standard working hours strikes me as both inconvenient and outdated. The practice appears to be taking patients' patience for granted by maintaining inflexible communication channels. It's time to truly modernize and create patient-centric systems that allow genuine digital engagement. Currently, the setup masquerades as a digital service but remains fundamentally analog in its approach, failing to provide the accessibility and convenience that contemporary healthcare should offer.

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