MO

Maysheela O. 2 years ago • From Google

Rating

Bad

Frustrating healthcare system fails patient repeatedly

I'm repeatedly failing to secure a consultation despite submitting the triage questionnaire multiple times. Whenever I receive a booking link, there are zero time slots open. Their guidance suggests contacting the practice if no appointments appear within 24 hours, but when I call, I'm simply directed to complete another triage form! The situation has become utterly ridiculous. To make matters worse, I received a text from the surgery this morning referencing a specialist's letter, demanding that I book an appointment, yet the practice itself cannot schedule anything - instead, I'm expected to restart the triage process and wait for a booking link that will likely lead to phantom appointment slots!

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