MB

M B. 2 years ago • From Google

Rating

Bad

Frustrating healthcare system fails patients repeatedly

Why are these negative reviews being ignored, and why do GPs continue to use COVID as a barrier to patient care? The wait times for phone calls are endless, and when you finally get through, an untrained receptionist pries into your medical condition—which is frankly inappropriate—and seemingly does everything possible to avoid scheduling a doctor's appointment. When someone calls a GP's surgery due to illness, the clear expectation should be securing a face-to-face consultation with a medical professional. Accessing dental and eye care services is straightforward, yet GP practices persistently hide behind COVID-related excuses. The solution is uncomplicated: when a patient calls, simply arrange a proper in-person doctor's appointment and cease making unnecessary obstacles. Moreover, these practices should stop complaining about patient volume while simultaneously continuing to accept new patients into their practice.

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