GS

Glenis S. 6 years ago • From Google

Rating

Average

Frustrating healthcare system fails vulnerable patients

I thoroughly enjoyed this medical practice initially, but their recent procedural changes have been incredibly frustrating. As an elderly patient with autism and limited internet access through my mobile phone, I found their new booking system completely inaccessible. When I inquired about alternative appointment methods, the receptionist curtly dismissed my concerns with an abrupt "No". Consequently, I've transferred to another practice that allows traditional phone or in-person appointment scheduling. If this impersonal digital approach becomes more prevalent, it will inevitably drive patients to seek help through emergency departments, which is a significant and potentially dangerous oversight.

Other reviews for Vine Street Surgery